Responding quickly to inquiries with minimal staff

Posted on February 27, 2019
Created by Demlabs


Organizers in Virginia serving low-income families help people find out about the federal, state and local benefits they are entitled to using a chatbot. Help desks can be overwhelmed by a flood of calls. New chatbots are affordable and easily handle any number of calls. The chatbot ask questions to determine the caller's situation, find the answer and respond immediately. Chatbots can also answer a range of questions about the census.

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United Way of Greater Houston 2020 Census Response Grant